1. I am not exactly sure if my windshield can be repaired. Specifically, what am I looking for as a candidate for repair?
Most importantly, you want to make sure the damaged area is no larger than a quarter. Damage to your windshield that is greater than a quarter, when repaired, can become unstable. Additionally, a large pit may spread during the repair process, growing worse under the high pressure needed to inject the damaged area. Certainly, the best way to determine if we can repair the damage, is to stop by to have a Jeff's Auto Glass representative examine the break.

2. How clear will my chip or pit be after repair?
The damaged area will be significantly clear after the repair. When cured, the polymer that is injected into the pit closely resembles the clarity of glass. It should be noted, the chip does not “disappear,” but rather “hides.”  Also the the amount of time the chip has been in the window will be a factor, depending on how much dirt & debris is in the chip. The main objective in having an area repaired is stopping it from spreading further and cracking glass.

3. I have taken a rock chip just above my steering wheel, in my line of vision. Can this area still be repaired?
The safest answer is no. A rock chip in your line of vision, even when repaired, will distract your concentration on the road, bringing your focal point to the pit just a couple of feet from where you are sitting, rather than distanced on the road in front of the vehicle. If you are uncertain if your damaged area qualifies as a line of vision break, stop by to have a Jeff's Auto Glass representative examine the area.

4. Can you do the work at my home or office?
Most vehicles can be completed on a mobile basis! We offer free mobile service. Please contact our customer service representatives for more information.

5. Can your technician come to my home or office on snowy days? Is weather a factor in my repair?
Weather is a factor in the repair of a windshield. The ideal repair environment will be dry and warm (critical to a safe repair, as cracks can spread when temperatures shift from cold to warm during repair process).

6. Does Jeff's Auto Glass work with my insurance company or agent?
Yes! We can assist you with all the reporting that is required. All you need is your policy number and the date of damage. In most cases a call to your insurance companies glass claim service.

7. Do you waive my insurance deductible?
Many insurance companies waive deductibles for windshield repairs. We can inform you if you have this coverage.

8. If my repair spreads or windshield becomes cracked after having it repaired, will Jeff's Auto Glass replace my windshield at no charge? 
We will credit the cost of the repair to the purchase of a new windshield.

9. Will Jeff's Autoglass guarantee a repair? 
Jeff's Auto Glass work is 100% satisfaction guaranteed. If you are unsatisfied with the repair result, bring it back into the shop and we will take a look at your concern. If we need to make another repair attempt at this time, we will do so at no charge. We cannot guarantee your satisfaction on a repair that is larger than quarter or a windshield that is cracked prior to any repair attempt